Can I modify my order after placing it?
If your order has not yet been processed or shipped, we may be able to make changes. Please contact us as soon as possible and we will do our best to assist you.
How can I request a change of size?
You can request an exchange filling out our request form. Exchanges are possible within 14 days since the delivery date. Once we receive your request, we will guide you through the process.
Is size exchange free?
Yes, we offer one free size exchange but only within the Czech Republic.
Changes of size are possible within 14 days since the delivery date. Once we receive your request, we will guide you through the process
Can I return my order?
Of course, you can request the return by filling out our return request form.
Returns are possible within 14 days since the delivery date. Once we receive your request, we will guide you through the process.
What if there is a problem with my delivery?
For problems with the delivery, please contact us and we will help resolve the issue as quickly as possible.
How do I choose the right size?
Please note that sizing may vary depending on the brand and model of the shoe. For this reason, we always provide specific sizing recommendations and details in the description of each product.